How is conflict handled or perceived in your clinic? Are there any subtle signs you are missing that could help you prevent or manage conflict within your team? Our Practice Playbook expert, Dr. Cyndie Courtney explains how to effectively address interpersonal conflict and what you can do to help avoid conflict in the first place, including policies you can implement to support your team's well-being and ensure optimal patient care.

Veterinary services are in high demand at a time when many practices are already stretched beyond their capacity, while simultaneously struggling with recruitment and general staffing challenges. For this reason, practices need to make sure they are optimizing their ability to reinvest in their business to support sustainable growth. While we are all finding recruitment to be an overwhelming challenge with no easy solutions, inventory management is something we are all capable of controlling....

Are you a leader? Do you have the power to lead? If not, do you know where it comes from and how to get it? The answer may surprise you! Our Practice Playbook expert, Senani Ratnayake from Vet Alliance/Globalvet shares her advice and key tips to help you better understand leadership mindset and what being a good leader is really about. This session isn't just for owners and managers. To truly inspire, you need to understand the behaviours and attitudes that will ultimately lead to success with...

Happy New Year veterinary industry! As we embark on yet another year of challenges and uncertainty—but also exciting opportunities—I am confident we will continue to draw upon our vast stores of resilience, while taking good care of ourselves and others. At the time of writing, with Covid cases currently on the rise in our various communities, there will be an ongoing need to be hyperfocused on our practices and teams. As we’ve already seen over the past 2 years, this can lead to feelings of...

Do you feel like you’re striking out with your existing or potential clients when it comes to marketing your clinic on social media? Do you feel like you’re in left field when you try to build your strategy plan? Our Practice Playbook expert, Cheyanne Flerx shares her advice to help you better understand social media and use it effectively to capture new clients, or even add new players to your team, by building up your practice through these communication tools. Time to hit the ball out of...

In today’s veterinary landscape, with so many increasing demands from pet ownership and care, navigating a global pandemic and a labour shortage of DVMs, engagement and retention has never been more important. It’s no secret – engaged team members deliver more to our patients and clients. Highly engaged team members have a positive impact on the team, creating a sense of community and an environment where everyone is working toward the same goal, which all contributes to a great place to...

Do you tend to spiral into pessimistic thoughts regarding certain situations or people? Do you feel your concentration and focus are affected by your negative emotions? Is it difficult for you to cheer yourself on when faced with various challenges or even celebrate your wins? Our Practice Playbook expert, Dr. Philip Richmond, shares valuable tips on how to perceive events in a more positive light. He also explains ways to take action to change your train of thought and maintain a more...

Are you struggling to meet the demands of your successful practice? Do you find yourself wondering whether there is a better way to find and recruit strong team members? Competition is fierce, and now more than ever, it is vital to get ahead of the pack. Our Practice Playbook expert, Dr. Hélène Perras, shares valuable tips along with innovative short-term and long-term strategies to enhance your recruitment efforts – and find the talent you need! Have you ever attended a training session...

Do you ever feel like you are constantly running around like a headless quarterback? Do you sometimes find yourself on a treadmill that isn't getting you anywhere? Do you often feel like you are dropping the ball on opportunities because you are spending your time putting out fires? Remember, time is money, and that is true in any business! Our Practice Playbook expert, Dr. Dave Nicol looks into the value of each task performed in clinics, so you can strategically learn how to better spend...