Practice Playbook
08:53 min
Content presented by Cyndie Courtney, DVM
How is conflict handled or perceived in your clinic? Are there any subtle signs you are missing that could help you prevent or manage conflict within your team? Our Practice Playbook expert, Dr. Cyndie Courtney explains how to effectively address interpersonal conflict and what you can do to help avoid conflict in the first place, including policies you can implement to support your team's well-being and ensure optimal patient care.
07:00 min
Content prepared by Allison Rosa Gastaldo, RVT, Strategic Advisor, Practice Services at Vet Alliance/Globalvet
Veterinary services are in high demand at a time when many practices are already stretched beyond their capacity, while simultaneously struggling with recruitment and general staffing challenges. For this reason, practices need to make sure they are optimizing their ability to reinvest in their business to support sustainable growth. While we are all finding recruitment to be an overwhelming challenge with no easy solutions, inventory management is something we are all capable of controlling....
15:35 min
Content presented by Senani Ratnayake, BSc, RVT, Director of Learning and Engagement at Vet Alliance/Globalvet
Are you a leader? Do you have the power to lead? If not, do you know where it comes from and how to get it? The answer may surprise you! Our Practice Playbook expert, Senani Ratnayake from Vet Alliance/Globalvet shares her advice and key tips to help you better understand leadership mindset and what being a good leader is really about. This session isn't just for owners and managers. To truly inspire, you need to understand the behaviours and attitudes that will ultimately lead to success with...
11:00 min
Content prepared by Aaron Eckler, Hon BSc, MBA, Senior Director, Practice Services at Vet Alliance/Globalvet | Darla Messner, CVPM, FFCP (veterinary), Strategic Advisor, Practice Services at Vet Alliance/Globalvet
Happy New Year veterinary industry! As we embark on yet another year of challenges and uncertainty—but also exciting opportunities—I am confident we will continue to draw upon our vast stores of resilience, while taking good care of ourselves and others. At the time of writing, with Covid cases currently on the rise in our various communities, there will be an ongoing need to be hyperfocused on our practices and teams. As we’ve already seen over the past 2 years, this can lead to feelings of...
13:34 min
Content presented by Cheyanne Flerx, Founder & CEO of Hey Cheyanne
Do you feel like you’re striking out with your existing or potential clients when it comes to marketing your clinic on social media? Do you feel like you’re in left field when you try to build your strategy plan? Our Practice Playbook expert, Cheyanne Flerx shares her advice to help you better understand social media and use it effectively to capture new clients, or even add new players to your team, by building up your practice through these communication tools. Time to hit the ball out of...
07:00 min
Content prepared by Amanda McCue, CHRL, Vice President, HR & Engagement at VetStrategy
In today’s veterinary landscape, with so many increasing demands from pet ownership and care, navigating a global pandemic and a labour shortage of DVMs, engagement and retention has never been more important. It’s no secret – engaged team members deliver more to our patients and clients. Highly engaged team members have a positive impact on the team, creating a sense of community and an environment where everyone is working toward the same goal, which all contributes to a great place to...
19:25 min
Content presented by Philip Richmond, DVM, CAPP, CPPC, CRT, CCFP, Founder and CEO of Flourishing Phoenix: Veterinary Wellbeing & Engagement Consultants
Do you tend to spiral into pessimistic thoughts regarding certain situations or people? Do you feel your concentration and focus are affected by your negative emotions? Is it difficult for you to cheer yourself on when faced with various challenges or even celebrate your wins? Our Practice Playbook expert, Dr. Philip Richmond, shares valuable tips on how to perceive events in a more positive light. He also explains ways to take action to change your train of thought and maintain a more...
12:00 min
Content prepared by Hélène Perras, DVM, MBA
Are you struggling to meet the demands of your successful practice? Do you find yourself wondering whether there is a better way to find and recruit strong team members? Competition is fierce, and now more than ever, it is vital to get ahead of the pack. Our Practice Playbook expert, Dr. Hélène Perras, shares valuable tips along with innovative short-term and long-term strategies to enhance your recruitment efforts – and find the talent you need! Have you ever attended a training session...
16:56 min
Content presented by Dave Nicol, BVMS, Cert. Mgmt, MRCVS
Do you ever feel like you are constantly running around like a headless quarterback? Do you sometimes find yourself on a treadmill that isn't getting you anywhere? Do you often feel like you are dropping the ball on opportunities because you are spending your time putting out fires? Remember, time is money, and that is true in any business! Our Practice Playbook expert, Dr. Dave Nicol looks into the value of each task performed in clinics, so you can strategically learn how to better spend...