Venting, gossip, and toxic communication are common challenges in veterinary teams that can erode trust, fuel negativity, and undermine morale. In this webcast, Dr. Marie Holowaychuk will explore how these behaviours impact team wellbeing and performance, backed by research that highlights their detrimental effects. She will also share practical strategies to address and prevent toxic communication, empowering veterinary professionals to create a more cohesive and supportive work environment.

Performing an elimination diet trial is a crucial step in the diagnostic workup of pets with non-seasonal pruritus. One of the most common comments we hear from owners of allergic pets is their desire to ‘get to the root cause’ of their pet’s itching, but this cannot be done without a proper diet trial. In this webcast, Dr. O’Shaughnessy-Hunter will go through a step-by-step guide on how to perform successful diet trials as well as discuss common pitfalls and roadblocks that can lead to...

Join us for this case-based, banter-filled lecture on the diagnosis, stabilization, and early therapeutic interventions for cats with urethral obstruction. Triage! Oh no – another cat with lower urinary tract signs! Why does this keep happening, and how can we help them? Using the 2025 iCatCare consensus guidelines on the diagnosis and management of feline lower urinary tract diseases, co-authors Drs. Søren Boysen (criticalist) and Serge Chalhoub (internist) from the Faculty of Veterinary...

Chronic dermatology cases are rarely quick fixes. They require patience, repeated visits, and consistent communication—factors that can test the patience of both clients and veterinary teams. Missed steps or miscommunication along the way can easily derail progress and lead to frustration for everyone involved. This is where teamwork makes all the difference. From the front desk to the exam room and follow-up calls, every member of the veterinary team plays a vital role in client education,...

When your job is rooted in compassion, it can feel impossible to say “no” or set limits — especially without guilt. But emotional labour is real, and protecting your energy is essential to staying in this field long-term. In this session, you’ll explore what healthy boundaries actually look like in a veterinary setting, how to recognize the signs of emotional imbalance, and strategies to communicate your limits with clarity and kindness. You can’t pour from an empty cup — and you don’t have to...

Client education is one of the most powerful tools in veterinary medicine, and RVTs are uniquely positioned to lead the conversation. In this session, you’ll gain communication strategies to confidently educate clients, build trust, and reinforce veterinary recommendations. Whether it’s explaining home care, discussing preventive medicine, or addressing sensitive topics, you’ll learn how to tailor your message, overcome hesitations, and embrace your role as a knowledgeable, trusted educator....

We hear it all the time: “RVTs should be fully utilized.” But what does that really look like in day-to-day practice? And how can you advocate for your skills to be put to their best use? In this honest and practical panel discussion, veterinary professionals from a variety of settings will share what full utilization means to them, how they’ve navigated underutilization, and what teams can do to foster real professional growth. It’s time to move from buzzword to action — and make sure every...

Navigating difficult interactions with coworkers is a reality in every veterinary setting — but they don’t have to derail your day or your team dynamic. In this session, we’ll explore practical, real-world communication strategies to help you approach conflict with clarity, empathy, and confidence. Learn how to defuse tension, give and receive feedback effectively, and foster a more positive, collaborative workplace culture. Because when communication works, the whole team wins. This...