How is conflict handled or perceived in your clinic? Are there any subtle signs you are missing that could help you prevent or manage conflict within your team? Our Practice Playbook expert, Dr. Cyndie Courtney explains how to effectively address interpersonal conflict and what you can do to help avoid conflict in the first place, including policies you can implement to support your team's well-being and ensure optimal patient care.

Are you a leader? Do you have the power to lead? If not, do you know where it comes from and how to get it? The answer may surprise you! Our Practice Playbook expert, Senani Ratnayake from Vet Alliance/Globalvet shares her advice and key tips to help you better understand leadership mindset and what being a good leader is really about. This session isn't just for owners and managers. To truly inspire, you need to understand the behaviours and attitudes that will ultimately lead to success with...

Do you feel like you’re striking out with your existing or potential clients when it comes to marketing your clinic on social media? Do you feel like you’re in left field when you try to build your strategy plan? Our Practice Playbook expert, Cheyanne Flerx shares her advice to help you better understand social media and use it effectively to capture new clients, or even add new players to your team, by building up your practice through these communication tools. Time to hit the ball out of...

Do you tend to spiral into pessimistic thoughts regarding certain situations or people? Do you feel your concentration and focus are affected by your negative emotions? Is it difficult for you to cheer yourself on when faced with various challenges or even celebrate your wins? Our Practice Playbook expert, Dr. Philip Richmond, shares valuable tips on how to perceive events in a more positive light. He also explains ways to take action to change your train of thought and maintain a more...

Do you ever feel like you are constantly running around like a headless quarterback? Do you sometimes find yourself on a treadmill that isn't getting you anywhere? Do you often feel like you are dropping the ball on opportunities because you are spending your time putting out fires? Remember, time is money, and that is true in any business! Our Practice Playbook expert, Dr. Dave Nicol looks into the value of each task performed in clinics, so you can strategically learn how to better spend...

Once you reach the major leagues, your practice might experience a common and constant challenge: seasonality. Are your busier months putting massive demands on your team and operations, while slower months are having you wrestle with your cash flow? So, how can you downplay the peaks and troughs of seasonal business at your clinic? Our Practice Playbook experts, Senani Ratnayake, Aaron Eckler, and Dr. Saye Clement from Vet Alliance, share great advice and tactics to help reduce the demands on...

Whether your goal is to reach more pet owners in your community or enhance your communication with existing clients, it is important to know what digital tools are available and understand how to use them. From analyzing the value of your content to preparing your website for additional traffic, learn more about how to create an organized and optimized digital environment. In this month’s Practice Playbook, our expert Bill Schroeder, Senior Vice President at InTouch Practice Communications,...

STEP UP YOUR GAME AND DEVELOP YOUR PRACTICE MANAGEMENT SKILLS! You are an all-star player when it comes to veterinary medicine, and you wouldn’t treat a patient without a proper diagnosis – right? But what about the business side? Do you feel like you always start with three strikes when trying to solve practice management issues? Perhaps you follow the same game plan, because that's the play you know. Or, maybe you’re hesitating to try something new. We’re kicking off our new Practice...

Introducing the Practice Playbook For many veterinary professionals, the financial and management aspects of their practice may seem daunting. We've got you covered! Develop new practice management skills and up your game with our new Practice Playbook, a monthly series that will focus on the tactics and strategies you need to expand your knowledge base and optimize your business. Our expert coaches are in your corner to provide you with cues to tackle parts of your business you might be less...