Mistakes happen: Coping compassionately when things crumble

Presented by Marie Holowaychuk, DVM, Dipl. ACVECC, CYT

Continuing education questionnaire

CE credit: 1

AssignedWebcast

Name

First name *

Last name *

License number *

Province where you practise *

Email *

Questions

1. An error that reaches a patient but does not cause harm is known as a(n): *

2. True or False: Not all adverse events causing harm result from medical errors. *

True

False

3. According to research published in Frontiers in Veterinary Science in 2019, the most common adverse events in practice are related to: *

4. True or False: A near miss is more likely to have a longer term negative impact on a veterinarian’s professional or personal life compared to an adverse event. *

True

False

5. Recovering from an adverse event can be helped by each of the following EXCEPT: *

Learning the technical details of what happened

Not telling anyone what happened

Putting things in perspective

Leaning on others for support

Fighting self-doubt with self-compassion

6. True or False: The relationship between a pet owner and the veterinary team is strengthened when medical errors are disclosed. *

True

False

7. What is the difference between guilt and shame? *

Guilt feels worse than shame

Shame is a more productive emotion compared to guilt

Shame leads to connection whereas guilt leads to disconnection

Shame is a good feeling to experience after making a mistake

Guilt is “I did something wrong” and shame is “I am flawed”

8. Having a negative inner voice can do each of the following EXCEPT: *

9. Quieting the inner critic includes each of the following strategies EXCEPT: *

Noticing negative inner dialogue

Recognizing negative images

Ignoring critical statements

Talking back to the inner critic

Using positive statements in response

10. Each of the following are concepts associated with self-compassion EXCEPT: *