Coping constructively with co-worker conflict

Presented by Marie Holowaychuk, DVM, Dipl. ACVECC, CYT

Continuing education questionnaire

CE credit: 1

AssignedWebcast

Name

First name *

Last name *

License number *

Province where you practise *

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Questions

1. Conflict with co-workers has increased during the pandemic due to: *

Worsening working conditions

Feeling overworked and overwhelmed

Worsening mental health

All of the above

2. True or False. Human health care teams that communicate and resolve conflict effectively have improved patient outcomes. *

True

False

3. A veterinary toxic team environment is characterized by: *

Communication breakdowns

Unresolved conflicts

Lower job dissatisfaction

All of the above

4. Which of the following is NOT a conflict management style? *

Cooperating

Collaborating

Competing

Compromising

5. Information conflict is best resolved by: *

Using emotion to make your point

Defending what you believe is right

Asking open-ended questions

Staring the other person down

6. Which of the following is NOT a component of the DISH script? *

Describe the situation

Illustrate what the person is doing wrong

Suggest other alternatives

Highlight the benefits of solving the problem

7. When describing a personal conflict situation, it is important to: *

Share what you heard secondhand

Explain exactly what you observed

Use emotions rather than facts

Reveal a pattern or series of events

8. It is important to address conflict: *

In front of others so there are witnesses

By focusing on who is right

Soon after the conflict occurs

Months later once the dust has settled

9. A conciliatory gesture is: *

Apologizing

Taking responsibility

Self-disclosure

All of the above

10. Compassionate communication focuses on: *

What team members need

Comparing one team member to another

Using phrases that begin with “please don’t…”

All of the above