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Coping constructively with co-worker conflict
Présenté par by Marie Holowaychuk, D.M.V., Dipl. ACVECC, P.Y.C.
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Coping constructively with co-worker conflict
Nom
Prénom
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Desforges
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Numéro de permis
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Province où se situe votre clinique
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Courriel
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Questions
1. Conflict with co-workers has increased during the pandemic due to:
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Worsening working conditions
Feeling overworked and overwhelmed
Worsening mental health
All of the above
2. True or False. Human health care teams that communicate and resolve conflict effectively have improved patient outcomes.
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True
False
3. A veterinary toxic team environment is characterized by:
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Communication breakdowns
Unresolved conflicts
Lower job dissatisfaction
All of the above
4. Which of the following is NOT a conflict management style?
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Cooperating
Collaborating
Competing
Compromising
5. Information conflict is best resolved by:
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Using emotion to make your point
Defending what you believe is right
Asking open-ended questions
Staring the other person down
6. Which of the following is NOT a component of the DISH script?
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Describe the situation
Illustrate what the person is doing wrong
Suggest other alternatives
Highlight the benefits of solving the problem
7. When describing a personal conflict situation, it is important to:
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Share what you heard secondhand
Explain exactly what you observed
Use emotions rather than facts
Reveal a pattern or series of events
8. It is important to address conflict:
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In front of others so there are witnesses
By focusing on who is right
Soon after the conflict occurs
Months later once the dust has settled
9. A conciliatory gesture is:
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Apologizing
Taking responsibility
Self-disclosure
All of the above
10. Compassionate communication focuses on:
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What team members need
Comparing one team member to another
Using phrases that begin with “please don’t…”
All of the above
Soumettre
ANIMAUX
DE COMPAGNIE
CHEVAUX
Animaux
de ferme
Éducation
Académie féline
CommuniQUIZ
Derrière la croquette
Études de cas
NutriQUIZ
ScientiFlash
Tech vet
Vetspresso
Webdiffusions
Nouvelles et produits
Le présentoir
Nouvelles
Outils
Envol!
Outils pour les cliniques
Plan de match
Connexion
Devenir membre
En
En