Understanding the "feline client"

Presented by Elizabeth O’Brien, DVM, Dipl. ABVP (feline practice)

Continuing education questionnaire

CE credit: 1

AssignedWebcast

Name

First name *

Last name *

License number *

Province where you practise *

Email *

Questions

1. In Dr. Liz’s opinion, cat clients are like: *

A lion ready to eat you

A quiet dog

A busy terrier

A cat

2. In Dr. Liz’s opinion, building trust requires: *

A unified team message

A repeated message

Time (it can sometimes take years)

All of the above

3. The following statement is true: *

There are fewer cat owners than dog owners

There are more cat owners than dog owners

There are more single cat households than multi-cat households

There are more cats visiting veterinary clinics than dogs

4. It appears from a study that cat owners: *

Are equally intelligent to dog owners

Are smarter than dog owners

Have never been studied

Are not as bright as dog owners

5. Dr. Liz treats her patients that suffer from travel sickness with: *

Gravol

Benadryl

Nothing

Cerenia

6. Dr. Liz treats her patients that are stressed with: *

Gravol

Gabapentin

Nothing

Cerenia

7. In most cities, the percentage of cats returned to their owners if lost is: *

24%

50%

75%

8. Making your clinic cat-friendly is: *

Expensive to do

Not needed

Easy, inexpensive and effective

A lot of work for no gain

9. Pain and distress during a cat appointment: *

Are easy to recognize

Should be discussed with the client

Should be treated immediately

All of the above

10. The following is true about our cat clients: *

They don’t bring their cats to us because they don’t care

The majority love coming to see us with their cats

58% of them hate feline vet visits

We have no idea how they feel about vet visits