Turning tension into teamwork: Mastering interpersonal communication in the clinic

Presented by Julie Morse Elliott, RVT, VTS (ECC), MPCC Provisional

Continuing education questionnaire

CE credit: 1

Name

Questions

1. What are common causes of conflict in veterinary settings? *
2. Which of the following best describes communication styles? *
3. How can active listening improve team dynamics? *
4. Unresolved conflict can negatively impact patient care. *
5. Feedback has no significant role in preventing future conflicts. *
6. What are "I" statements effective for in conflict resolution? *
7. Which of the following techniques can show empathy in difficult conversations? *
8. Team-building exercises can help create a positive work culture. *
9. Celebrating team successes is unnecessary in a veterinary setting. *
10. What steps can be taken to resolve a conflict effectively? *