Step aside, let me show you

Presented by Becky Taylor, RVT, MA

Continuing education questionnaire

CE credit: 1

AssignedWebcast

Name

First name *

Last name *

License number *

Province where you practise *

Email *

Questions

1. What does "mobilizing' mean in reference to the 5 Day Program offered by BS Communication Strategies? *

Get ready to do more tasks

Get ready to learn more information

Be ready for action

Be ready for change

3. Research in communication in veterinary medicine has emerged in the last _____ years. *

4. Which statement is true? *

Good communication with clients can build relationships

Good communication with clients can acknowledge the bond between people and their animals

Good communication with clients can promote positive outcomes for patients

All of the above

None of the above

5. Mobilizing RVTs in veterinary practice means that: *

RVTs will skillfully interact directly with clients

RVTs will take over the role of veterinarians

RVTs will stop doing all of their other tasks

RVTs will charge less than DVMs

6. RVTs can perform a long list of designated veterinary tasks, except for which 3 things? *

Give clients complicated instructions, show home care protocols and enhance the client experience

Diagnose, prescribe and perform surgery

Lead appointments, communicate directly with clients and follow directions from veterinarians

Fill prescriptions, follow treatment protocols, advise clients on all areas of animal health

7. Which of the following is considered a core dialogue skill? *

Giving instructions

Listening

Offering advice

Greeting clients

8. Which of the following core dialogue skills acknowledges how a person feels? *

Pause

Set an agenda

Empathy statement

Open-ended questions

9. Which of the following is the definition of indirect supervision (of an RVT by a licensed DVM)? *

The DVM and RVT had in-person communication that day

The DVM and RVT are in the room together

The DVM and RVT are in separate locations

The DVM and RVT are in the same physical location

10. True or False. Leveraging veterinary teams, specifically the role of RVTs can relieve the burden on DVMs, protect and serve the public, increase RVT retention, optimize patient care and bring JOY to the veterinary profession. *

True

False