Objections as opportunities and the value of a team approach

Presented by Senani Ratnayake, BSc, RVT and Owner of Motivatum Consulting

Continuing education questionnaire

CE credit: 1

AssignedWebcast

Name

First name *

Last name *

License number *

Province where you practise *

Email *

Questions

1. Ideally, pet parents: *

Would follow our recommendations without asking any questions

Would only share their personal beliefs around nutrition if they align with ours

Would be open with their concerns and curious about our recommendations

Would follow their hearts when it comes to what is best for their pet

2. Consider your approach when a pet parent isn’t sure about following your recommendation by: *

Being mindful of your body language and tone of voice

Speaking loudly so they know it is really important

Making them feel guilty about their current choices

Helping them to remember that you know best

3. When a pet parent isn’t sure about your recommendation: *

Listen to understand

Avoid asking more questions

Tell them why other people agree with your recommendation

Don’t worry about the root of the issue

4. An example of an objection related to logistics is: *

The pet loves their current food

The pet parent doesn’t believe the change is necessary

The pet only likes foods that come in a variety of flavours

There are other pets in the household

5. When a pet parent decides not to move forward with your recommendation: *

Make them feel a little bit judged to create some necessary tension

Ensure they are aware they can always contact you with more questions

Never follow up, it will just annoy them

You don’t need to document it because they aren’t doing it anyway

6. True or False. Pet food recommendations need to be made by a vet because they are always related to the pet being unwell or compromised in some way. *

True

False

7. The best approach when it comes to nutrition is: *

When one person champions everything so others don’t need to worry about it

Multimodal

To make sure you aways have as many brands and varieties on hand as possible

To feed all pets in hospital the same food in order to ensure consistency

8. Nutrition should be top of mind: *

9. Exam room assistants are: *

Only necessary when pets are fearful

A significant help in supporting nutrition questions, discussions and recommendations

Not supposed to discuss nutrition

Never responsible for documenting, because that’s a veterinarian’s job

10. A nutrition strategy does not include: *

Leveraging tools and resources from organizations such as WSAVA and AAHA

Having protocols and establishing expectations

Discussion around treats, supplements and human food

Having a mandatory dental month in February