Learn how to create a business culture that fosters a high level of…

Presented by Mike Pownall, DVM, MBA

Continuing education questionnaire

CE credit: 1

AssignedWebcast

Name

First name *

Last name *

License number *

Province where you practise *

Email *

Questions

1. True or False. Employee engagement is the emotional commitment the employee has to the organization and its goals. *

True

False

2. Which of the following does not reflect a company with high employee engagement? *

3. True or False. Replacing an employee can cost a business anywhere from 50%–150% of their annual salary. *

True

False

4. Which of the following does not represent business culture? *

Beliefs, values and actions of the collective workforce

It’s often not defined; rather it’s implied

Food we eat and language we speak

“It’s how we do things here”

5. What is the main reason we should “hire the smile” when hiring a new employee? *

We want to work with people that are friendly

We want to work with people that have the right attitude for a good cultural fit

a and b

6. Why we should develop a culture of appreciation in a veterinary practice: *

7. True or False. All leaders of a veterinary practice have to demonstrate the culture they want in order for the rest of the employees to follow in their steps. *

True

False

8. True or False. Triangulation between employees is disruptive to the workforce. *

True

False

9. Why are setting goals as part of the employee review system so important? *

It allows an employee to find opportunities for personal and professional growth that would be beneficial to the practice

It allows the employee an opportunity to receive a raise the following year if they achieve these goals

Both are correct